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VW We Connect Not Working – How To Troubleshoot And Fix It

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VW We Connect Not Working

The VW We Connect feature allows Volkswagen car owners to access and control their cars remotely. We Connect can find parking spaces and provide information about the vehicle’s status, among other things. But sometimes this feature tends to malfunction and stop controlling your vehicle.

So, why VW We Connect not working? This situation can result from many issues, including 

  • Poor internet connection
  • Outdated software version
  • Incorrect login credentials
  • Low storage on your mobile device

Read on to learn why VW We Connect fails to work sometimes, common problems to expect when the service fails, and how to troubleshoot and fix it.

Why Is The VW We Connect Not Working?

Why Is The VW We Connect Not Working

Several issues can cause the VW We Connect in your car to stop working. These include;

Poor internet

An unstable or poor internet connection can lead to difficulties connecting the VW We Connect app to your vehicle. A poor connection also causes problems because the Connect app heavily depends on the internet to perform many of its functions, including navigation.

Outdated software

In some cases, the VW We Connect app will stop working because the software is not up to date. This problem arises because older software versions tend to have bugs that can affect how it runs.

Wrong login credentials

Sometimes your VW We Connect won’t work because you enter the wrong login details. This situation arises because you typically don’t have to log into the account regularly once it’s in place, so you may forget the logins.

Low storage

Running applications requires adequate storage on mobile devices. If your phone is low on storage, your Connect app may run poorly or stop working.

What Is VW We Connect?

What Is VW We Connect

VW We Connect is an online software that allows a Volkswagen owner to access and control some features of their car remotely. Some of the features that the software allows you to access include;

1. Finding parking spaces

VW We Connect provides a driver with information about the availability and prices of nearby parking spaces.

2. Share navigation details

VW We Connect allows you to share navigation data between your devices and the car. This feature allows for seamless transfer of information, especially when planning a trip.

3. Check vehicle status

Users with VW We Connect can access vehicle information like fuel level, maintenance schedules, and mileage on their mobile devices.

4. Charging

VW We Connect allows the car owner to start and stop charging, set charging times, and check the charging status for electric Volkswagen cars.

5. Vehicle remote access

We Connect lets you remotely lock and unlock the car’s doors using the mobile application. You can also remotely activate the lights and honk the horn.

Common VW We Connect Issues

Common VW We Connect Issues

Some of the most common VW We Connect problems reported by users include;

1. Connectivity problems

Connectivity problems can occur when the app is incompatible with the vehicle or when the internet connection is poor. In both cases, you will find it difficult to pair the app with the vehicle.

2. Incorrect information

In some cases, the VW We Connect displays the wrong information about things like mileage. This is usually caused by software issues.

3. Problems with syncing or updating

Sometimes the VW We Connect can fail to update to the latest version causing the driver to miss out on the latest features. In other cases, We Connect fails to sync with the vehicle, causing the application to display incorrect information.

4. Application performance issues

The VW We Connect mobile application can run into issues like slow loading time, unresponsive features, and occasional crashes. Issues like this can be a result of low storage on the phone.

5. Navigation problems

When experiencing connectivity or syncing issues, problems with navigation also inevitably arise. You may be unable to send destinations to the VW We Connect or experience long delays when the software tries to load navigation data.

6. User account pairing issues

Another common, frustrating problem is experiencing difficulty logging into the VW We Connect app or pairing it with the vehicle.

7. Blank screen

Sometimes the VW We Connect screen goes blank after pairing with the mobile app, displaying no useful information. 

How To Troubleshoot VW We Connect?

How To Troubleshoot VW We Connect

To troubleshoot a failing VW We Connect, use the following procedure;

1. Check the internet connection

The VW We Connect needs a stable, reliable internet connection to function optimally. Hence, the first thing to do when you notice any problem is to ensure you have a strong internet connection. If your network is patchy, try resetting it.

If restarting your data connection fails, connect the VW We Connect to a new network.

2. Update the software

Outdated software often causes compatibility issues, so you should check that the vehicle’s VW We Connect and your mobile application are updated to the latest version. If not, find the updates and install them.

3. Check your VW account

Check your VW account and ensure that your logins are correct. Double-check that your vehicle and mobile device are paired successfully.

4. Restart the application

Close the VW We Connect app on your mobile device briefly before restarting it. Also, turn the car off for a few minutes before restarting it to refresh the software. 

5. Clear the app’s cache data

Clearing your mobile device’s VW We Connect cache data can eliminate any temporary issues. Ensure you have the login details before clearing the cache because it will log you out.

6. Uninstall and reinstall the app

If all the above steps fail, uninstall the VW We Connect app from your phone and reinstall it to fix the issues.

7. Contact customer care

If you try all the preceding steps unsuccessfully, contact customer care for help. 

Tips On How Best To Use VW We Connect

Tips On How Best To Use VW We Connect

Here are a few tips on how best to use VW We Connect and avoid issues;

  • Familiarize yourself with the user manual to fully understand the capabilities of the VW We Connect.
  • Ensure you always have a stable internet connection because the VW We Connect cannot function optimally without one.
  • Regularly check for updates to ensure that your VW We Connect is current. Being up-to-date will fix bugs and help avoid compatibility, connectivity, and syncing issues. You will also have access to the latest features.
  • Ensure you have your login details backed up if you need to restart the VW We Connect.
  • Join forums and use official support channels to stay updated about announcements and updates.
If you’re experiencing issues with your VW We Connect system, you may also find our article on VW CarPlay not working helpful. This article provides troubleshooting tips and solutions for resolving CarPlay connectivity issues in Volkswagen vehicles. Additionally, if you’re facing problems with the AC in your Honda Accord, our article on Honda Accord AC not working offers insights and solutions to diagnose and fix AC-related issues in the Honda Accord.


Here are some answers to common questions about the VW We Connect.

Q: Does VW We Connect work for all VW models?

No, VW We Connect is not compatible with all VW models. Instead, compatibility depends on the model of the car, what year it was made, and whether it has a navigation system.

Q: What should you do if you have VW We Connect installation issues?

If you’re experiencing difficulty installing the VW We Connect app on your phone, check the internet connection. If you have a strong internet connection, ensure you have enough storage space on the phone. If you’re still experiencing problems installing the app, try an older version.

Q: Will VW We Connect stop working because of a subscription fee?

VW We Connect only requires an activation fee, after which you can use the service for life without paying. Hence, you can be sure that if you have any issues with the mobile app, the subscription fee isn’t the problem.


Several issues can cause the VW We Connect to stop working, including poor internet connection, outdated software, and using the wrong login credentials. When the Connect app fails, you’ll experience problems like a blank display, navigation issues, and an inability to pair the account or sync data.

Fortunately, there are a few ways to fix a We Connect that’s not working. Start by fixing the internet connection, updating the app, and clearing cache data. If that fails to work, uninstall and reinstall the app, but if worse comes to worst, contact customer support.

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